Insurance and Billing

Duke participates with most insurance companies, Medicare, and North Carolina Medicaid. Before your first visit, confirm with your employer or insurance company that you have coverage for health care services at Duke. We will process claims for services with your insurance carriers. 

If you are being evaluated for transplant or a cellular therapy (such as chimeric antigen receptor T-cell therapy, also known as CAR-T), check with your employer or insurance company to see if your benefits include both medical and transplant benefits. You could have one set of benefits and not the other and may be responsible for all or a large portion of your bill. 

We ask that you bring one form of identification, such as a driver’s license, insurance cards, and authorization forms. We will process claims for services with your insurance carriers. At the time of your visit, you may be asked to pay amounts not covered by your insurance, such as co-pays, deductibles, and co-insurance. If you have multiple appointments, your insurance company may require multiple co-payments.

Duke is committed to providing care with dignity and respect. If you have questions or cannot pay your bill in full, please tell us and let us help. Our patient service associates, financial care counselors, and patient financial coordinators at Duke Blood Cancer Center will help you fill out applications for monthly payment plans, financial assistance programs, and government-sponsored programs.

If you have any questions about your co-payments, deductibles, or co-insurance requirements, please call your insurance company. If you have questions about your bill or would like to speak with someone about financial assistance, contact the Duke Health Customer Service Center at 800-782-6945 or 919-620-4555.

My Duke Health (previously Duke MyChart) is a secure, electronic portal that you can use to pay your bill, view your test and lab results, schedule appointments, message your health care team, and request prescription refills.