Duke University Health System and any duly authorized affiliates and subsidiaries (collectively "Duke Health") complies with applicable federal civil rights laws and is committed to encouraging and sustaining a learning and work community that is free from prohibited discrimination and harassment. Duke Health does not exclude or treat individuals differently or discriminate on the basis of race, color, religion, national origin (including limited English proficiency and primary language), disability, veteran status, sexual orientation, gender identity, gender expression, sex, pregnancy, genetic information, or age. Duke Health also makes good faith efforts to recruit, employ and promote qualified minorities, women, individuals with disabilities, and veterans.
Duke Health:
- Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters for patients and their companions
- Written information in other formats (large print, audio, accessible electronic or other formats
- Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written or electronically in other languages
If you believe that Duke Health has denied an auxiliary aid or service, you can request reconsideration of denial by providing Duke Access Accommodation Services with a statement explaining why you need the aid or service that was denied.
Duke Access Accommodation Services
1121 W. Main St. Ste. 1100
Bevan Building
Durham, NC 27701
Fax: 919-668-3977
DMSOffice@duke.edu
TTY: 919-668-1329/NC Relay: dial 7-1-1
If you need these services, contact Patient Visitor Relations at 919-681-2020 (option 3) If you believe that Duke Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or expression, you can file a grievance with:
Patient Visitor Relations
Box 2968 DUMC
Durham, NC 27710
Phone: 919‐681‐2020 (option (3)) (Fax: 919‐684‐8296)
PatientVisitorRelations@dm.duke.edu
OR
The Office of Institutional Equity (OIE)
114 South Buchanan Boulevard
Bay 8 Box 90012
Durham, NC 27708
919-684-8222
oie-help@duke.edu
If you need help filing a grievance, Patient Visitor Relations is available to help you.
You can file a grievance with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office of Civil Rights Complaint Portal, mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue
SW Room 509F, HHH Building Washington, D.C. 20201
Phone: 1‐800‐368‐1019, 800‐537‐7697 (TDD)
Complaint forms are available at: http://www.hhs.gov/ocr/office/file/index.html
Attention: Language assistance services, free of charge, are available to you. Call 919-681-3007