Telehealth Services

Video Visits and E-Visits with Your Doctor

Duke Health offers virtual visits to connect you with a doctor for prompt, safe medical care. These convenient appointments with a primary care provider, urgent care provider, or specialist take place on a mobile device or computer using secure videoconferencing software. We also offer E-visits with a provider on a mobile device or computer. E-visits do not require a camera.

You Must Be Physically Present in NC Unless You Meet Exceptions for VA and SC Residents

Due to telehealth provider licensing regulations, you must be physically present in North Carolina for the video or phone visit, unless you meet the exceptions for Virginia and South Carolina residents.

If you do not meet these location guidelines or have questions about locations, contact your provider’s office to confirm if a video visit is possible. An in-person visit may be required.

Limited Exceptions for Some Virginia and South Carolina Patients
Virginia and South Carolina residents who are physically located in Virginia or South Carolina may participate in a follow-up visit with their specialty care providers via telehealth if they have seen them in person during the past 12 months.

Patients physically in South Carolina may not participate in telehealth visits with the following provider types:

Urgent Care
Family Medicine
Internal Medicine
Pediatrics

Patients physically in Virginia may not participate in telehealth visits with urgent care providers.

Rare exceptions may apply.

Which Telehealth Service Should I Use?

If You Have a My Duke Health Account
Most of our telehealth services require that you have a My Duke Health account to schedule and participate in your appointment. This secure electronic portal allows you to:

Schedule virtual primary and urgent care appointments.
Request E-visits with your doctor.
Schedule virtual visits with a provider you've already seen. If you need a new appointment, please call 855-855-6484. We will help you make a virtual or in-person appointment that meets your needs.

If you don’t have an account, you can create one or call 919-620-4555 or 800-782-6945 to receive an activation code. Our phone lines are open from 8:00 am to 5:00 pm Monday through Friday.

It's After Hours or You Don't Have a My Duke Health Account
Duke Health Anywhere is a virtual urgent care option for people who are not Duke patients or don't have a My Duke Health account. It is available 24/7. No appointment is needed. Use Duke Health Anywhere after 8:00 pm and before 8:00 am when Duke's virtual primary and urgent care is not open or when convenient appointments are unavailable. Duke Health Anywhere does not accept insurance. Visits cost $59.

Learn More About Duke Health Telehealth Services

E-Consults

Your provider may recommend that they consult with a Duke specialist about your healthcare needs to ensure you receive the very best care. This communication, known as an e-consult, occurs between the providers and does not require you to see the specialist in person. The specialist will review your care and provide care recommendations for your provider to review with you. In most cases, you will not see the specialist. However, there may be instances when the specialist may request a visit with you directly.

You will receive a bill from the specialist and your provider for their time. This e-consult is typically billed at a lower rate than in-person visits. The cost varies, depending on your insurance plan. Contact your health insurance company to learn your out-of-pocket cost for an e-consult.

Please call 919-620-4555 if you have billing questions or visit our billing and financial resources section to learn more.