Compliments, Suggestions and Complaints

Send Us Your Feedback

We want to provide the best care for you and your loved ones. Your feedback helps us improve our services. You can call us to speak with one of our Duke Health representatives or fill out this form to email us and we will respond to you within 7 days.

Please note : Duke Health cannot address a medical emergency through this form. If you are experiencing a medical emergency, please call 911 or go to the nearest emergency room.

Looking for information? These topics may help.

How to Make an Appointment

How to Request Medical Records (including Birth and Death Certificates)

Questions About Your Bill

Living Outside of the US and Seeking Care

Find a Doctor for Your Condition

Request a Remote Second Opinion

Duke Interpreter Services

Frequently Asked Questions

Email Us

* Required field

Subject

Please fill out this field.

Unit/Clinic/Provider

Please fill out this field.

First Name

Please fill out this field.

Last Name

Please fill out this field.

Please enter a valid email address.

Phone number

Please enter a phone number with 10 digits.

Question or comment

Please fill out this field.

Call Us

For billing/insurance questions, please call 919-620-4555.

If you'd like to make an appointment or have a medical question, please call 855-855-6484.

If you would like to speak with a Duke Health representative about your experience, you may call the appropriate office:

Duke University Hospital:
919-681-2020 option 3
Duke Health Lake Norman Hospital:
704-660-4000
Duke Raleigh Hospital, a campus of Duke University Hospital:
919-862-5848
Duke Regional Hospital:
919-470-4747
Duke Primary Care/Urgent Care:
919-668-4024
Duke Health Integrated Practice (DHIP):
919-684-6298 Option 6
Duke HomeCare & Hospice:
919-620-3853
International Patient Services:
919-668-2640

Patient and Family Advisory Council

Patient and Family Advisors are volunteers who provide the patient and family perspective on patient care initiatives, projects, programs, and facilities that impact the patient and family experience at Duke University Health System. If you are interested in joining our PFAC or want to learn more, please fill out our interest form.

Online Feedback Community

Join Duke Health Listens, an online community where you can share feedback on your health care experience.

Additional Contacts

You may also contact the agency below to register a complaint if you are not satisfied with our response:

NC Division of Health Service Regulation

Website

Complaint Hotline

1-800-624-3004
(within NC)
919-855-4500

Monday - Friday

8:30 am - 4:00 pm
(except holidays)

Address

Complaint Intake Unit
2711 Mail Service Center
Raleigh, NC 27699-2711