Access
The Duke Specialty Pharmacy has access to hard-to-find medications. If we do not have a medication in stock, we can usually obtain it the next business day.
Insurance Claims Management
Many of the medications we provide are costly. We will work with your insurance company to make sure you are getting the most from your coverage. We also work with Medicare, NC Medicaid, and any supplemental insurance coverage you have.
Transfers
If we are out of network with your insurance or cannot obtain a medication for you, we will transfer your prescription to another in-network pharmacy that is able to provide your medication at the lowest cost to you.
Prior Authorizations
Many insurance companies require additional information to cover specialty medications. We will work with you, your provider, and your insurance company to obtain these authorizations before filling your medication.
Patient Assistance Programs
If you are uninsured or underinsured, we can connect you with manufacturer patient assistance programs and private foundations in an effort to reduce your out-of-pocket costs.
Individualized Therapy Plans
Our pharmacists regularly review your needs and provide counseling on medication use. Our staff will provide services to get the best results from your specialty medication therapy, including refill reminder calls, case management, and disease state management.
Shipping
Upon request, we are happy to mail your specialty medications to your home or other location. Please contact us for details and mailing requirements.
Curbside Delivery
Upon request, we are happy to meet you at your car outside the Cancer Center and deliver your specialty medications to your vehicle. Please contact us for specific instructions and payment requirements.
