FAQs about My Duke Health

The website landing page is changing along with the name. The new URL for the patient portal landing page is Home | My Duke Health (dukemychart.org). The system will automatically send you to the new landing page when you go to log into the patient portal.

Instead of landing directly on the Duke MyChart page, you will be redirected to our My Duke Health page. You can log in to all the familiar MyChart functionality directly from the My Duke Health page using your already existing MyChart username and password.

If you use the MyChart app (red folder with white heart icon) on your phone or tablet, that is still available to you and is not impacted by the change of the website's landing page. 

If you would like to obtain the My Duke Health App, you can learn more about that at https://www.dukehealth.org/duke-mychart/my-duke-health.  The My Duke Health app is just like the MyChart app only with more functionality before logging in.

You can retrieve it through your saved passwords on your computer browser OR you can click on forgot username or forgot password just below the login information and the system will help you retrieve or update this information. It will require that you enter your full name and date of birth for username retrieval and your username, date of birth, and zip code for password retrieval. 

If assistance is still required you can call customer service at 919-620-4555 or 800-782-6945, Monday-Friday, 8:00 am to 5:00 pm.

No, you do not need to create a new account or log in. You can use the same username and password that you used for Duke MyChart. If you have forgotten your username or password, you can use the links on the login page to reset them as noted above.

If you have a Duke MyChart account currently you do not need to create a new account to access the My Duke Health website. Just use the same login information you always have.

 If you have never had a Duke MyChart account and need to create an account to access the patient portal there are many ways to do that. The simplest way is to click on the blue ‘New User’ button on the landing page and it will take you through the steps to set up your account. You can also visit https://www.dukehealth.org/duke-mychart/guides/create-account for more information on how to obtain a new patient portal account. 

Do not worry if you see the name Duke MyChart instead of My Duke Health or vice versa – these are being used interchangeably until everything is transitioned and people are comfortable with the name change.

Yes, you will still be able to access all the features that you are used to in Duke MyChart. You can view your health records, messages, test results, connections to other healthcare organizations, and more. My Duke Health is Duke MyChart plus much more so you can also still schedule appointments, request prescription renewals, pay your bills, and share your health information with others.

We changed the name to reflect our commitment to providing you with a personalized and integrated healthcare experience. My Duke Health is more than just an app. It is a portal to a wide range of health resources and services. This also allows our website portal name to align with our already existing My Duke Health app for Apple and Android mobile devices, so that the experience is the same regardless of the device that you are using.

My Duke Health offers you a new front page in the patient portal and has a lot more functionality than Duke MyChart alone. Some of the new features include: 

• Urgent care wait times: You can see the current wait times at our urgent care locations and choose the one that is most convenient for you. 
• Monthly highlights of health topics: You can learn about various health topics that are relevant to you and your family, such as nutrition, mental health, chronic conditions, and more. 
• Access to our full health education library: You can browse through hundreds of articles and videos that cover a wide range of health topics, from prevention and wellness to diagnosis and treatment. 
• Access to what is new in the patient portal. 
• Allows us to easily communicate with all patients in a timely manner.

You can access My Duke Health through any web browser on your computer, tablet, or smartphone. 

You can also download the My Duke Health app from the App Store or Google Play. For more information, visit https://www.dukehealth.org/duke-mychart/my-duke-health.

As we transition our pages to say My Duke Health there may be reference to the names Duke MyChart or MyChart across our sites. It will take some time before everything is edited. It also takes time for a new name to catch on and so there will be a lot of us who still refer to the My Duke Health patient portal as Duke MyChart or MyChart. My Duke Health and Duke MyChart are terms that will be used interchangeably for a good while.

If you have any questions or feedback about My Duke Health, you can contact us through the following ways:

• Send us a secure message through the Message Center in the My Duke Health patient portal. 
• Call us at 919-620-4555 or 800-782-6945, Monday-Friday, 8 a.m. to 5 p.m. 
• For feedback specifically, email us at dukehealthlistens@duke.edu.

We appreciate your feedback and suggestions as we continue to improve the Duke Health patient portal for you.