Duke Children's Health Center Retail Pharmacy's hours will vary on Wednesday, November 27. Hours of operation: 8:30 am to 1:00 pm. This is due to Thanksgiving.
Duke Children's Health Center Retail Pharmacy is closed on Thursday, November 28. This is due to Thanksgiving.
Please review our visitor guidelines before visiting this location. Keeping everyone safe is our top priority. We appreciate your support of our efforts.
Duke Children's Health Center Retail Pharmacy
The Duke Children's Health Center Retail Pharmacy pharmacy is designed to help meet the outpatient medication needs of those receiving care in Duke’s Children’s Health Center, as well as pediatric patients being discharged from Duke Children’s Hospital.
Clinic Hours
| Mon | Tues | Wed | Thur | Fri | Sat | Sun |
|---|---|---|---|---|---|---|
| 8:30 am - 5:00 pm | 8:30 am - 5:00 pm | 8:30 am - 5:00 pm | 8:30 am - 5:00 pm | 8:30 am - 5:00 pm | 8:30 am - 4:30 pm | 8:30 am - 4:30 pm |
2301 Erwin Rd
Durham, NC 27710-4699
Clinic Hours
| Mon | Tues | Wed | Thur | Fri | Sat | Sun |
|---|---|---|---|---|---|---|
| 8:30 am - 5:00 pm | 8:30 am - 5:00 pm | 8:30 am - 5:00 pm | 8:30 am - 5:00 pm | 8:30 am - 5:00 pm | 8:30 am - 4:30 pm | 8:30 am - 4:30 pm |
Pharmacy Services
We accept most major insurance plans and can accept electronically prescribed medications.
We also offer:
- Medication education to ensure patients and employees understand what the medicine is used for, dosing instructions, side effects, storage, and disposal.
- Checks to avoid drug interactions between current medications and new medications.
- Special order medications, both prescription and over-the-counter, often for next-day pick-up.
- Curbside delivery service. Call the pharmacy before you arrive to ensure your prescriptions are ready for pickup, and to provide payment information, such as a credit card. Then, call when you arrive at the designated pickup location.
- Non-sterile compounding services for medications that aren’t commercially available in a liquid dosage form.
- Assistance to patients who need manufacturer coupons to coincide with primary insurance to either reduce or eliminate co-pays.
- Assistance to patients who need to locate medications at local pharmacies when not in stock, but needed immediately.
- A 90-day supply of maintenance medications to Duke insured employees at mail order prices.
Accepted Insurance
Duke Health contracts with most major health insurance carriers and transplant networks, including the ones listed below. Before scheduling your appointment, we strongly recommend you contact your insurance company to verify that the Duke Health location or provider you plan to visit is included in your network. Your insurance company will also be able to inform you of any co-payments, co–insurances, or deductibles that will be your responsibility. If you proceed in scheduling an appointment and your health insurance benefits do not participate with Duke, your out of pocket liability may be higher. We will contact you regarding your coverage and patient liability. If you are uninsured, learn more about our financial assistance policy.
- Aetna Choice POS, Aetna Choice POS II
- Aetna Elect Choice HMO, Aetna Open Access Elect Choice
- Aetna Health Network Only, Aetna Health Network Option
- Aetna HMO
- Aetna Limited Benefit Insurance PPO
- Aetna Managed Choice POS
- Aetna Medicare Assure Plan (HMO D-SNP)
- Aetna Medicare Eagle Plan (PPO)
- Aetna Medicare Essential Plan (PPO)
- Aetna Medicare Value Plan (HMO)
- Aetna Open Access HMO, Open Access Aetna Select, Aetna Open Access Managed Choice
- Aetna Open Choice PPO
- Aetna PCP Coordinated POS Plan
- Aetna Quality Point of Service (QPOS)
- Aetna Select HMO
- Aetna Traditional Choice
- Aetna Voluntary Indemnity Group Plan
- Aetna Whole Health – Duke WakeMed WKCC
- Aetna/CVS Health
- Ambetter of North Carolina
- Blue Advantage
- Blue Medicare (HMO, PPO)*
- Blue Options (123, PPO, HSA)
- Blue Select
- NC State Employees Health Plan
-
*Duke HomeCare and Hospice does not participate in the plan.
- Cigna Behavioral Health (*Limited eligibility)
- Cigna Choice Plus
- Cigna Connect Individual Family Plan
- Cigna Open Access
- Cigna Open Access Plus
-
*Please call Cigna Behavioral Heath to see if the provider is participating in your plan.
- Duke Basic
- Duke Select
- Experience Health Medicare Advantage (HMO) Plan
- Humana Choice (PPO)
- Humana Choice - Medicare Advantage (PPO)
- Humana ChoiceCare - Medicare Advantage (PPO)
- Humana Gold Choice - Medicare Advantage (PFFS)
- Humana Gold Plus - Medicare Advantage (HMO)
- Humana Medicare Advantage Group Plan - NC State Retirees
- First Medicare Direct
- Medicare Part A
- Medicare Part B
- AmeriHealth Caritas North Carolina
- Carolina Complete Health
- Healthy Blue
- NC Medicaid Direct
- WellCare of North Carolina
- TRICARE Prime
- TRICARE Prime Remote
- TRICARE Select
- AARP Medicare Advantage Plan 2 (HMO-POS)
- AARP Medicare Complete (HMO, PPO)*
- AARP Medicare Complete Essential (HMO)*
- All Savers Alternate Funding
- All Savers Fully Insured
- United Healthcare (HMO, PPO, POS)
- United Healthcare Charter/Charter Balance/Charter Plus
- United Healthcare Choice/Choice Plus
- United Healthcare Core/Core Essential
- United Healthcare Navigate/Navigate Plus/Navigate Balanced
- United Healthcare Option PPO
- United Healthcare Passport Connect Choice/Choice Plus
- United Healthcare Passport Connect Options PPO
- United Healthcare Select/Select Plus
- United Healthcare Shared Services - Harvard Pilgrim/UHC Options PPO Network
- United Medical Resources (UMR)
-
*Duke HomeCare and Hospice and mental health providers do not participate with the plan.
About Us
We are located within Duke Children's Hospital & Health Center on the main entry level near the elevator.
Preparing For Your Visit
Accessibility Services
We provide equal access for all people and offer a range of free accessibility services to patients and visitors who need them.
Interpreter Services
Free interpreter services can be provided for patients who prefer to communicate in a language other than English.
Free Wi-Fi Available
Address
Parking
Duke Hospital Garage:
- Duke Hospital parking garage is located across Erwin Road from Duke University Hospital. Vehicles enter one block north, at 2223 Elba Street. The garage is within walking distance from the hospital entrance.
- Visitors may take a secure, well-lighted, and climate-controlled walkway under Erwin Road. To reach the walkway, take a parking garage elevator down to Level RT (for "tunnel") and follow the signs to Duke University Hospital or Duke Children’s Hospital & Health Center. This parking garage is most convenient for patients and visitors who intend to use the Erwin Road hospital entrance, or visit Duke University Hospital or Duke Children's Hospital & Health Center.
- Cost: $2 per hour or a maximum of $12 per day.
Duke Medicine Circle Parking Garage:
- Located at 302 Trent Drive and features a climate-controlled, enclosed walkway to Duke Clinic. A free shuttle is just outside the garage to escort you to the Duke Medicine Pavilion entrance. This parking garage is most convenient for patients and visitors going to the Duke Medicine Pavilion, Duke Cancer Center, and Duke Clinic.
- Cost: $2 per hour or a maximum of $12 per day.
Additional Parking Information:
- Parking for oversized vehicles is adjacent to the Duke University Hospital parking deck. To obtain a pass for an oversized vehicle, call 919-684-7275.
- Valet parking is also available at the entrance to Duke Clinic, Monday - Friday from 7:00 am - 6:00 pm for $14 per visit.
- One-use parking passes ($7 each) and five-use parking passes ($35 each) are available for patients visiting Duke for an appointment, patients in the hospital, and visitors of patients admitted to Duke University Hospital.
- To purchase discounted parking passes, visit an information desk at Duke Central Tower, Duke Medicine Pavilion, the Duke University Hospital entrance, Duke Cancer Center, or Duke Clinic (1st floor main lobby) to obtain a Discounted Parking Authorization Form. You can purchase passes in the parking garage or parking office. Parking passes expire after one year.
- Please visit one of these information desks if you have questions.
- Contact Duke Parking Services at 919-684-7275.
Duke faculty, staff, students, affiliates, and contractors cannot purchase or use discounted validations.
Public Transportation
Plan your trip to Duke Children's Health Center Retail Pharmacy through GoDurham bus routes 6 and 11A/11B or GoTriangle bus routes 400, 405, DRX, and ODX. The closest bus stops are Duke Hospital and Fulton St at VA Hospital. If you have trouble accessing these bus routes, visit GoDurham Access and GoTriangle Access to check if you meet the ADA eligibility for accessible transit programs.
Duke Transit provides free bus service to the Duke University Medical Center campus for students, employees, patients, and visitors. See maps of bus routes.
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