On My Way FAQ

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On My Way is an online tool that allows you to check estimated wait times at Duke Urgent Care clinics across the Triangle, select the location that meets your needs, and reserve your spot.

We don’t offer urgent care reservations by phone, however, you can use On My Way to reserve your spot, and minimize your wait time in clinics. Walk-ins are always welcome.

Learn more about how it works by reading the answers to these frequently asked questions.

On My Way Tool Basics

Using the On My Way Tool

Once You Arrive

What are the benefits of using On My Way?

The online tool lets you choose a location close to you or by estimated wait times. You can minimize your wait time by reserving your spot and spending more time in the comfort of your home. Because it is integrated with My Duke Health (previously Duke MyChart), On My Way aims to make the check-in and treatment process more efficient so you can concentrate on feeling better.

How does On My Way work?

Click on the urgent care you want to visit and reserve your spot to minimize your wait time.

What if I don't want to use the On My Way tool?

Although we don’t offer urgent care reservations by phone, you can always walk into a Duke urgent care clinic without a reservation.

Do I have to be a Duke patient to use On My Way?

No. Anyone can use the On My Way tool to reserve a spot at a Duke Urgent Care clinic.

Do I need to have My Duke Health to use On My Way?

No. While we encourage you to sign up for My Duke Health (previously Duke MyChart), you can use the online tool to reserve your spot at a Duke Urgent Care clinic without a My Duke Health account.

What information do I have to provide?

You’ll provide your first and last names, when you'll arrive, the reason for your visit, and a way for us to contact you by phone or email.

Is it secure?

Yes. Our secure platform is dedicated and designed to protect patient privacy.

Is this a scheduled appointment at a Duke Urgent Care clinic?

The tool allows you to reserve your spot to minimize your wait time in the clinic. Our goal is to see you within 15 minutes of your reserved spot. However, we are required to treat the sickest people first, which may impact your wait time.

What if I want to cancel my reserved spot?

You can use the online tool to let us know your plans have changed.

Can I let you know that more than one person is on the way?

You can only reserve a spot for one person. You can return to the initial screen to view wait times and begin a separate session for another person.

Can I let you know that I’m on my way for a time tomorrow?

No. The tool will only allow you to let us know you’re on your way sometime today.

Do I have to use On My Way to be seen at Duke Urgent Care clinic?

No. Walk-ins are welcome at all our urgent care locations. The tool allows you to reserve your spot and minimize your wait time.

Do I still have to check in?

Yes. You will check in once you arrive, but since you will already be in our system, On My Way shortens the check-in process.

Can I use eCheck-in?

You can use eCheck-in if you are an existing Duke patient with a My Duke Health account. Learn how to use eCheck-in.

If I use On My Way, will I still have to wait once I arrive?

Our staff are required to treat the sickest people first. This may mean that people who arrive after you will be seen sooner. We hope you understand the need to provide immediate care to people based on the severity of their illness. Thank you for your patience and understanding.

What if I’m late to my arrival time?

If you are more than 15 minutes late for your slotted time, your reserved spot will no longer be available. We will do our best to accommodate you with a new estimated wait time.