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Duke University Hospital: Emergency Room
Our team of registered nurses, board-certified emergency medicine doctors, emergency medicine nurse practitioners, physician assistants and technicians are trained to provide all aspects of emergency care for children and adults 24 hours a day, 7 days a week.
Clinic Hours
Open 24 hours, 7 days a week.
2301 Erwin Rd
Durham, NC 27710-4699
Clinic Hours
Open 24 hours, 7 days a week.
If you're unsure how serious your condition is, call your doctor's office or your health insurance company's nurse line for advice if your doctor isn't available. Or, use this guide to help you decide where to go for timely and cost-effective medical care.
Our Providers
Services
As a Level 1 trauma center, our medical teams care for children and adults with complex traumatic injuries including falls, motor vehicle accidents and gunshot wounds. As a regional referral center, sick and injured people with extensive medical needs are transported here through Duke LifeFlight and other emergency transport services, from an accident scene, or after assessment at their community hospital.
Wait Times
Wait times are a concern in any emergency department. How quickly one is seen is dependent on many factors. During peak emergency times, an emergency department provider is stationed at the emergency room registration area to perform a medical screening exam and initiate care upon patients’ arrival.
Read more: 9 facts about emergency care
Dedicated Pediatric Emergency Room Area
Our pediatric emergency area features a dedicated waiting room, and is staffed by an expert team of pediatric emergency medicine specialists and nurses.
Additional Emergency Department Areas
- The clinical evaluation/observation unit is for people who need medical observation but do not require inpatient admission.
- The fast track /SPEED area treats people with minor illnesses or injuries.
- The psychiatric area is for people with mental illness-related emergencies.
Heart and Stroke Care
- As a Comprehensive Stroke Center, we are trained in the latest procedures and technology, and offer the highest level of specialized stroke care from the second you arrive in the emergency room.
- Our efforts to improve cardiac care include an emergency response protocol for heart attack that ensures patients receive life-saving treatment as quickly as possible.
Urgent Care
If you need medical attention that is not life-threatening, please visit one of our conveniently located urgent care clinics or you can reserve your spot online.
Read more: Should you go to urgent care?
For questions about the following, please visit:
- My Duke Health (previously Duke MyChart) to make follow up appointments and access portions of your medical record
- Understanding your bill for questions about your bill and payment options
- Patient and visitor relations to submit a suggestion, concern or compliment
Treatments
- Emergency care
Accepted Insurance
Duke Health contracts with most major health insurance carriers and transplant networks. Please call your insurance company to confirm your access to health care services at Duke Health locations and what (if any) co-payments, co-insurances and deductibles will be your responsibility. Duke University Hospital provides medical screening exams and stabilizing treatment for patients with emergency medical conditions regardless of ability to pay.
- Aetna Choice POS, Aetna Choice POS II
- Aetna Elect Choice HMO, Aetna Open Access Elect Choice
- Aetna Health Network Only, Aetna Health Network Option
- Aetna HMO
- Aetna Limited Benefit Insurance PPO
- Aetna Managed Choice POS
- Aetna Medicare Assure Plan (HMO D-SNP)
- Aetna Medicare Eagle Plan (PPO)
- Aetna Medicare Essential Plan (PPO)
- Aetna Medicare Value Plan (HMO)
- Aetna Open Access HMO, Open Access Aetna Select, Aetna Open Access Managed Choice
- Aetna Open Choice PPO
- Aetna PCP Coordinated POS Plan
- Aetna Quality Point of Service (QPOS)
- Aetna Select HMO
- Aetna Traditional Choice
- Aetna Voluntary Indemnity Group Plan
- Aetna Whole Health – Duke WakeMed WKCC
- Aetna/CVS Health
- Ambetter of North Carolina
- Blue Advantage
- Blue Medicare (HMO, PPO)*
- Blue Options (123, PPO, HSA)
- Blue Select
- NC State Employees Health Plan
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*Duke HomeCare and Hospice does not participate in the plan.
- Cigna Behavioral Health (*Limited eligibility)
- Cigna Choice Plus
- Cigna Connect Individual Family Plan
- Cigna Open Access
- Cigna Open Access Plus
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*Please call Cigna Behavioral Heath to see if the provider is participating in your plan.
- Duke Basic
- Duke Select
- Experience Health Medicare Advantage (HMO) Plan
- Humana Choice (PPO)
- Humana Choice - Medicare Advantage (PPO)
- Humana ChoiceCare - Medicare Advantage (PPO)
- Humana Gold Choice - Medicare Advantage (PFFS)
- Humana Gold Plus - Medicare Advantage (HMO)
- Humana Medicare Advantage Group Plan - NC State Retirees
- First Medicare Direct
- Medicare Part A
- Medicare Part B
- AmeriHealth Caritas North Carolina
- Carolina Complete Health
- Healthy Blue
- NC Medicaid Direct
- WellCare of North Carolina
- TRICARE Prime
- TRICARE Prime Remote
- TRICARE Select
- AARP Medicare Advantage Plan 2 (HMO-POS)
- AARP Medicare Complete (HMO, PPO)*
- AARP Medicare Complete Essential (HMO)*
- All Savers Alternate Funding
- All Savers Fully Insured
- United Healthcare (HMO, PPO, POS)**
- United Healthcare Charter/Charter Balance/Charter Plus
- United Healthcare Choice/Choice Plus
- United Healthcare Core/Core Essential
- United Healthcare Navigate/Navigate Plus/Navigate Balanced
- United Healthcare Option PPO
- United Healthcare Passport Connect Choice/Choice Plus
- United Healthcare Passport Connect Options PPO
- United Healthcare Select/Select Plus
- United Healthcare Shared Services - Harvard Pilgrim/UHC Options PPO Network
- United Medical Resources (UMR)
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*Duke HomeCare and Hospice and mental health providers do not participate with the plan.
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**Duke Health does not participate in UHC plans on the Health Insurance Marketplace.
About Us
The Duke University Hospital emergency department provides immediate care to more than 80,000 sick or injured people each year. We treat people of all ages, from the tiniest newborns to the elderly, who come to the emergency room for serious medical concerns that need immediate medical attention.
Preparing For Your Visit
Accessibility Services
We provide equal access for all people and offer a range of free accessibility services to patients and visitors who need them.
Interpreter Services
Free interpreter services can be provided for patients who prefer to communicate in a language other than English.
Free Wi-Fi Available
Address
Parking
Duke Hospital Garage:
- Duke Hospital parking garage is located across Erwin Road from Duke University Hospital. Vehicles enter one block north, at 2223 Elba Street. The garage is within walking distance from the hospital entrance.
- Visitors may take a secure, well-lighted, and climate-controlled walkway under Erwin Road. To reach the walkway, take a parking garage elevator down to Level RT (for "tunnel") and follow the signs to Duke University Hospital or Duke Children’s Hospital & Health Center. This parking garage is most convenient for patients and visitors who intend to use the Erwin Road hospital entrance, or visit Duke University Hospital or Duke Children's Hospital & Health Center.
- Cost: $2 per hour or a maximum of $12 per day.
Duke Medicine Circle Parking Garage:
- Located at 302 Trent Drive and features a climate-controlled, enclosed walkway to Duke Clinic. A free shuttle is just outside the garage to escort you to the Duke Medicine Pavilion entrance. This parking garage is most convenient for patients and visitors going to the Duke Medicine Pavilion, Duke Cancer Center, and Duke Clinic.
- Cost: $2 per hour or a maximum of $12 per day.
Additional Parking Information:
- Parking for oversized vehicles is adjacent to the Duke University Hospital parking deck. To obtain a pass for an oversized vehicle, call 919-684-7275.
- Valet parking is also available at the entrance to Duke Clinic, Monday - Friday from 7:00 am - 6:00 pm for $14 per visit.
- One-use parking passes ($7 each) and five-use parking passes ($35 each) are available for patients visiting Duke for an appointment, patients in the hospital, and visitors of patients admitted to Duke University Hospital.
- To purchase discounted parking passes, visit an information desk at Duke Central Tower, Duke Medicine Pavilion, the Duke University Hospital entrance, Duke Cancer Center, or Duke Clinic (1st floor main lobby) to obtain a Discounted Parking Authorization Form. You can purchase passes in the parking garage or parking office. Parking passes expire after one year.
- Please visit one of these information desks if you have questions.
- Contact Duke Parking Services at 919-684-7275.
Duke faculty, staff, students, affiliates, and contractors cannot purchase or use discounted validations.
Public Transportation
Plan your trip to Duke University Hospital: Emergency Room through GoDurham bus routes 6 and 11A/11B or GoTriangle bus routes 400, 405, DRX, and ODX. The closest bus stops are Duke Hospital and Fulton St at VA Hospital. If you have trouble accessing these bus routes, visit GoDurham Access and GoTriangle Access to check if you meet the ADA eligibility for accessible transit programs.
Duke Transit provides free bus service to the Duke University Medical Center campus for students, employees, patients, and visitors. See maps of bus routes.
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